Sooo I got a notice in the mail from TWC (my fairly recently re-acquired ISP) which informed me of the fabu news that I, like some winner of the internet lottery, was the lucky recipient of a no-hassle upgrade to their services. It seems that my internet speeds shall be increased upwards of threefold at no extra charge!
Interesting that when the service entirely disappears this last weekend, there is no admission on their part that the upgrade might have anything to do with that. This, however, might be due to the fact that support available from whatever third-world country to which TWC has outsourced its unhelpful brand of read-the-script-which-is-useless-to-solve-any-actual-technical-problem-besides-user-stupidity-and-unplugging-the-equipment non-technical “help” does not actually have the ability to do anything other than waste 45 minutes of my time going through the motions just to get to the point where the heavily accented individual on the phone can confirm that my modem is not online despite there being no bigger area-wide outage.
(REALLY? I’m not online? You don’t SAY!… Funny, I thought that I WAS and just needed to call tech support to be sure it wasn’t my imagination and sure enough it IS! So, what can you do to fix that? I can make an appointment for a tech to come inspect the modem FIVE DAYS LATER even if the problem might be solved or at the very least diagnosed by simply exchanging it for another one myself tomorrow? GREAT! Let’s do that! Meanwhile, you can also tell me some helpful things I can do without having internet access by visiting websites and downloading tools to check on the status of things….you know, when I finally get back online!) **SUPER RUFKM FACEPALM**
Fortunately, waiting for a visit or replacing the modem has proved unnecessary since the problem appears to have rectified itself of its own accord, perhaps because TWC has fixed whatever was causing the outage at the head end, despite having it firmly lodged up their OTHER end…
I will note that while speedtest does reflect the new improved bandwidth, I have not noticed any appreciable difference in practical use. That may be that there is just no real time savings in the jump from instantaneous to superinstantaneous and the plateau of what I might really care about was hit somewhere back around the 10 Mbps mark, making the jump from 15 to 50 somewhat less exciting than it would appear to be on paper. I might actually feel improvement, though, if I have to upload something given the jump from 1Mbps to 5Mbps (in case I decide to try my hand at youtube celebrity or distribute my media library to the world via bittorrent or something.)
Still, my initial reaction to such a boon coming from TWC unbidden and without a price hike is less one of gratitude, celebration and joy than of wariness and suspicion. ALL of me knows that TWC is not a benevolent being which aims to earn the hearts and charitable thoughts of its market base but a conglomerate of profit seeking machines that are not above extortion of that same market base. Why do you suppose I don’t trust this upgrade as being as ostensibly free of charge as they claim? Is this some kind of requirement they had to fulfill as a penance for a merger with Comcast or what?
I am waiting for the other shoe to drop.